Paulette Salisbury spent years as a private jet flight attendant before becoming a broker. That experience shaped the way she runs LuxJet Group, a New York City-based private jet charter brokerage she founded to offer personalized private jet charter and luxury travel services worldwide.
Salisbury's career in aviation spans more than 25 years. She started as a commuter flight attendant with American Eagle, part of American Airlines, and worked in different roles across both commercial and private aviation. Along the way, she noticed a lack of representation in private aviation and wanted to change the idea that flying private is only for the ultra-wealthy. That became part of the reason she founded LuxJet Group.
LuxJet Group arranges private jet travel for executives, entrepreneurs, families, couples, and private groups who value privacy, comfort, flexibility, and exceptional service. The company focuses on the Caribbean, Europe, Africa, and the United States. Its services extend beyond sourcing aircraft to coordinating private jet catering, ground transportation, special requests, and luxury concierge services. Every journey is tailored to the client.
For clients seeking private jet charter and luxury travel, LuxJet Group handles the details from start to finish. Salisbury stays personally involved from the first inquiry through arrival. "You are not passed from department to department," she said. That direct service model means clients have someone who understands the industry and can help resolve issues quickly when plans change.
Handling changes is a core part of the business. Private travel does not always go exactly as planned. Aircraft changes, delays, last-minute requests, and schedule changes happen. Salisbury's background as a flight attendant gives her firsthand knowledge of what happens onboard, what private travelers expect, and the small details that can make or break a trip.
LuxJet Group has arranged over 100 private jet charters and served more than 100 private clients. The company has also arranged multiple charters for clients traveling with dogs, booked multiple empty-leg flights that helped clients save money, and planned personalized trips. It has coordinated private pickups and one-way flights, and arranged group charters for special travel needs. The client list includes executives, families, couples, and private groups.
Specific trip types include luxury girlfriend getaways, women's empowerment trips and retreats, luxury wellness and private retreats, corporate retreats and executive travel, family vacations and milestone celebrations, destination weddings and same-sex weddings, LGBTQ+ private jet travel, and private travel for prominent Black families, professionals, and entrepreneurs. Group travel, special events, and private celebrations are also part of the offering.
Salisbury's approach is rooted in relationships. "What keeps me passionate about the business is the personal connection," she said. "I love getting to know my clients, finding the right aircraft, taking care of the details, and making sure every trip feels special. When a client messages me afterward to say, 'Thank you, we had an amazing experience,' that means everything to me."
That personal touch extends to the company's philosophy. "The client may forget the aircraft, but they will never forget how you made them feel," said Paulette Salisbury, Founder & CEO of LuxJet Group. It is a sentiment that reflects the company's focus on service over transactions.
LuxJet Group offers more than access to a private jet. It provides personalized service, aviation experience, and hands-on support throughout the journey. From sourcing the right aircraft to coordinating catering and ground transportation, the company delivers private travel with safety, privacy, comfort, and highly personalized service. For Salisbury, every trip represents trust, relationships, and a client choosing LuxJet Group to be part of their journey.