Hillsborough County Sheriff's Office (HCSO) 911 Dispatch Center announced "Prepared," a new AI-enhanced platform designed to improve call-taking efficiency, dispatcher awareness and overall response time without replacing current 911 operations.
Callers will be able to share live videos or photos with dispatchers. The media will be viewed in real time, documented and shared directly with deputies responding to the scene.
"Prepared strengthens the connection between our community and the deputies responding to help," said Sheriff Chad Chronister in a press release. "That real-time visibility helps them make informed decisions in critical moments, improving outcomes for those in need while adding an important layer of safety for our deputies as they arrive on scene."
Emergency calls will be transcribed instantly by AI, helping personnel to identify critical details faster and enhance training and review efforts.
"When someone calls 911, they are often experiencing one of the worst moments of their life. Our responsibility is to meet that moment with clarity, speed, and precision," said Sheriff Chad Chronister in a press release. "The Hillsborough County Sheriff's Office is committed to evolving with the times, and emerging technology is a critical part of how we continue to serve our community.”
This new Prepared tool is to help support HCSO strengthen emergency communications.
HCSO is not the only department using AI in their dispatch center. Plant City Police Department requested money from their city commissioners to instal an AI-powered non-emergency call-taking system, in March.
This system is designed to reduce dispatcher workload by 70%. The system will answer and respond to non-emergency calls that do not require a human dispatcher, allowing them the opportunity to answer more immediate calls.
With the use of AI technology, police departments hope to improve communication between callers, dispatchers and responding deputies while reducing response delays during emergency and non-emergency situations.