For second year in a row, Tampa International Airport has been voted the No. 1 large airport for customer satisfaction by J.D. Power North American Airport Satisfaction Survey.
The survey examines overall traveler satisfaction in six areas: terminal amenities, airport arrival/departure, baggage claim, security check, check-in/baggage check, and food, beverage, and retail.
“We know what Tampa International Airport does well, regardless of any scores or studies, but the J.D. Power top ranking for two years in a row demonstrates that our passengers recognize it too,” TPA CEO Joe Lopano said.
“As we continue to expand and adapt to meet the needs of our growing region, we hope to maintain this legacy of excellence for generations to come.”
TPA has been undergoing a three-phase master plan since 2012, expanding its main terminal to include a SkyConnect train system and rental car facility, completing express curbs for faster traveler drop-off and pick-up, and completing the LEED SkyCenter One office building in airside D, which will be a 16-gate international and domestic terminal by 2028.
Moreover, TPA earned the CODAWorx People’s Choice award this year for the famous Flamingo sculpture.
Last year, the airport was named America’s Best Restroom.
“What makes TPA special is the love and support we’ve received from our travelers, residents and airport partners over the years, so this No. 1 spot truly belongs to all,” Lopano added.
“We’re proud to represent our region with back-to-back J.D. Power wins as we continue to shine along with our incredible Tampa Bay community.”