Around 70 future residents attended a Taylor Morrison town hall meeting to discuss ongoing infrastructure construction challenges at the Victoria Lakes community in Keystone, leaving some families without homes for more than 10 months.
At the beginning of the meeting, Taylor Morrison Vice President of Construction Drew Miller provided updates on the next steps for the community and ongoing county inspections.
Miller said homes are expected to begin receiving irrigation meters starting May 21, followed by landscaping completion. However, the latest setback involves deeper sewer repairs after a section shifted during compacting and had to be dug up and corrected again.
“The affected run is relatively shallow, and crews are scheduled to begin this work early next week,” Taylor Morrison officials said. “Unfortunately, we were not able to proceed with the lift station startup as scheduled. During preparation, the 20-inch offsite force-main showed a loss of pressure. After further investigation, we determined that three valves were not fully sealing, which prevented us from properly isolating the issue.”
Miller told attendees the company is trying to remain transparent throughout the process and will continue sharing updates as the county conducts inspections.
“The deeper sewer is getting ready to be dug up and is a critical-path item,” Miller said. “The county is helping allow the inspection process and allowing us to submit packages while we deal with this.”
Residents expressed concerns that similar infrastructure issues could happen again after they move into their homes, many of which are valued near $1 million.
One attendee questioned whether the foundations of the homes could be affected, while others requested extended warranties for properties and driveways damaged or blocked during sewer repairs.
“We’ve been dealing with this for a year and a half,” said resident Ms. Selder, who attended the meeting virtually. “I did not attend in person today because mentally I can’t handle it. You’re showing no loyalty to the customers in front of you.”
Resident Brandon Platt asked whether the company plans to repave roads already damaged by construction work.
“Million-dollar homes should have roads repaved,” Platt said. “We should have extended warranties. This isn’t the normal playbook. I feel there should be something else to ensure these homes will be assets and not liabilities.”
Miller said the company does not want to fully repave roads yet because additional construction traffic could damage them again. Several residents pushed back, arguing repairs should still be completed now and redone later if necessary.
One resident said the road in front of his home had already been torn up three separate times.
“We will commit to doing coating, but we don’t want to repave right now because there will be additional damage,” Miller said. “At the end of the day, we can at least commit to this, and when there is a board formed, we can come up with a final solution.”
Another resident said she was concerned about mold developing in her home after it sat completed and vacant for more than a year.
Tension remained high throughout the meeting as some residents discussed walking away from their homes before closing, while others demanded more detailed timelines and exact closing dates.
Miller said homebuyers will receive an email outlining the next five steps in the process and a phone call from a corporate representative to discuss individual concerns.